You'd like to think that customer service is out to serve the customers (you), right? Not exactly! After an unusually broad spread of Mac Defender, a piece of OS X malware, Apple is telling customers they're on their own.The order, straight from an internal memo to Apple's customer support reps, states the following "Not our problem, sucker" rules:
Should not confirm or deny? Intentionally leaving a customer in the dark as to whether their computer has a virus seems pretty low. But is this next part lower? Hmm:
So even if a customer is sure their computer's infected, Apple wants nothing to do with these malware lepers. Keep 'em off the support lines, keep 'em out of the stores. This doesn't seem like a great precedent to set for malicious code landing on Macs.